Security & privacy
Conversations with your customers are sensitive. Aiva runs on encrypted, isolated, and auditable infrastructure — GDPR-aligned by default.
End-to-end encryption
Voice recordings and transcripts are encrypted in transit (TLS 1.3) and at rest (AES-256). Encryption keys rotate on a schedule.
Per-business data isolation
Each business's call data is logically separated. No one — not your team, not ours — can reach another business's data.
Auditable access
Every listen, edit, and export is recorded in an immutable audit log — you can answer 'who saw what, when' in seconds.
Consent & retention controls
Automatic consent prompt at call start, configurable retention windows, deletion on request. The flexibility your regulator expects.